Job Type: Full Time

Location: 235 Metro Park, Rochester, NY 14623

TLF Graphics is a specialty graphics company committed to producing high quality print products through an integrated collaborative team approach. Utilizing flexography, screen and digital production methods, we print on virtually any substrate such as films, foils, paper, plastics and pressure sensitive materials to meet the customer’s application requirements. TLF Graphics works within the beverage, food & grocery and health & beauty industries, among many other categories.

Position Summary

  • Ability to effectively communicate by phone & email with customers
  • Provide customers with product and service information
  • Respond timely to customer inquiries
  • Work with outside sales to grow existing customers & create new ones
  • An organized individual who can oversee several tasks at once
  • A team player who supports sales & operations as needed
  • Ability to determine customer requirements and expectations to recommend specific products and solutions
  • Creates quotes, enters orders, sends acknowledgements, following through with orders to completion including monitoring ship dates & expediting orders as needed
  • Use sound judgement to resolve product or service problems & customer complaints

Requirement and Skills

  • 2 years Customer Service Experience
  • Strong communication & listening skills
  • Attention to detail
  • Ability to multi-task
  • Organizational skills
  • Computer skills
  • Problem solving skills

Job Type:



$18.00 – $22.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Experience level:

2 years


8 hour shift

Weekly day range:

Monday to Friday

Work setting:


Work Location:

In person

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